Appointments
Appointments are available Monday through Friday and usually scheduled between 7:30 in the morning and 6:00 in the afternoon. If this is your first visit, or you would like to change your insurance information on file, we request that you arrive at least 30 minutes prior to your appointment. If you will not be able to keep your appointment, we ask that you notify us at your earliest convenience. You can leave a voice message if our office is closed. We require a minimum of 24 hours’ notice to avoid the “not kept” fee of $50.00.
Telephone Calls
For non-emergency communication, we request that you call during our normal business hours so that your chart will be available.
We strive to return all telephone calls promptly. If you are experiencing an after hours emergency, you can page our on-call physicians. Simply call our regular office number and follow the given directions to send a page. You should receive a telephone call within one hour. If not, please try again and take care that your number is entered correctly and the area code is included.
Please note that we do not provide prescription refills after hours.
Insurance & Financing
Our charges are reflective of the customary fees charged by most physicians in this area. The price of any given service is calculated according to the extent and complexity of treatment. You will be provided with an itemized charge slip when your appointment is completed. It will show the diagnosis, services rendered, fees for those services, and recommended date of your next appointment.
We accept payment by cash, checks up to $125.00, or most major credit cards, including MasterCard, Visa, and Discover, and we will be happy to discuss your financing options. For cosmetic procedures, full payment is due at the time of your appointment. For medical procedures, the amount of your estimated co-payment, co-insurance, or deductible is due at the time of your appointment.
We request that you notify us of any changes in your insurance or contact information to keep our records up to date. Please discuss your insurance coverage with us prior to your appointment. If we are contracted with your insurance company, we will handle your claim according to our agreement with them.
For our Medicare patients, we will handle billing as a courtesy. Please remember that the 20 percent co-payment and your deductible are your financial responsibility. If you have supplemental insurance coverage, we will be happy to bill that company for you as well. Please check with your insurance company regarding the amount of your co-payment. If you do not cover the co-payment at the time services are rendered you will be subject to a $10.00 invoicing service fee.
If an HMO insures you, you must provide us with a referral authorization at the time of your visit. Without an authorization, you will be responsible for all charges, as we have no way to invoice your insurance.
Prescription Refills:
If you need your prescription refilled, please call the pharmacy rather than our office. Your pharmacy will then notify us, and we will respond within 48 hours. Please note that no refills if not seen within the last year. Call ahead a few days before you will run out of medication to allow time for this process. FOR SAFETY REASONS WE CANNOT HANDLE REFILLS AFTER HOURS OR ON WEEKENDS, SINCE THE ON-CALL PHYSICIAN MAY NOT HAVE ACCESS TO YOUR RECORDS.
Request Medical Records
Requesting medical records can be confusing. HealthMark Group is here to help! As our release of information partner, HealthMark is here to streamline the process and get you your records faster and more efficiently.
How do you request records?
Requests may be submitted electronically through HealthMark’s Request Manager at https://requestmanager.healthmark-group.com. Once logged in, select “Submit Request” from the menu options and enter all required fields to provide an authorization directly to HealthMark. Your medical record request will be processed, and a notification will be sent via mail or email once complete and available for download.
How long does it take to process your requests?
Your record requests are generally processed within 8 business hours. What does that mean? One or two business days after you submit your request, your records will be delivered electronically – right to your inbox.
Do you have to remember another username and password?
Nope! HealthMark’s Request Manager does not require usernames or passwords for logging in. Simple email verification and secure links do the trick – getting you your records quickly, efficiently and securely – no password required.
Any questions?
Feel free to log in to Request Manager for status updates or to chat with support. If you have any urgent questions, you may always contact HealthMark at 800-659-4035 or status@healthmark-group.com.